The "Registrar of Firms" "Mana Consumer Stores Andhrapradesh" "We", "Us", "Our" shall mean Mana Consumer Stores, a Firm section 58(1) of the Indian Partnership Act, 1932 with its registered office at Anakapalli
The statement has been filed and the name of the firm M/S MANA CONSUMER STORES, has been entered in the Register of Firms as No.[No:292 of 2018] at Anakapalli.
Mana Consumer Stores Modern Retailer Store means the Retailer stores of the Firm at various locations in Andhrapradesh. (“Mana Consumer Stores”)
Member means a registered member of the Mana Consumer Stores Modern Retailer Store.
All products /services and information displayed on the Website constitute an "invitation to offer". Your order for purchase constitutes your "offer" and the Company reserves the right to accept or reject your offer. Our acceptance of offer will take place upon dispatch of the product(s) ordered. No act or omission of the Website prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
Membership Registration Policy
Use of the Website is available only to Members of the Mana Consumer Stores. For becoming a Member visit Your nearest Mana Consumer Stores store or fill the Membership form online and submit the required documents thereat.
Only online registered Members can avail online services of Mana Consumer Stores.
Your membership must be valid at the time of placing of any order on the Website and up to 48 hours after that. Where the membership of the Member would expire within the next 48 hours, an order placed by such a Member will be deemed to be cancelled and any amount paid in this regard by the Member shall be refunded by the Firm as per the refund policy.
Any persons whose membership has been suspended or terminated by the Firm for any reason whatsoever, such individual will not be able to transact on the Website.
It is the Member’s duty to ensure proper usage of online services and to further ensure that persons authorized on its behalf can only do the purchasing from Mana Consumer Stores Stores specifically understand the obligation that the products purchased for personal consumption and only for domestic use. Any deviation from the afore said will entitle Mana Consumer Stores to blocksuspend hisher online account and the membership, and to take such other action(s) as may be necessary.
Member is liable to ensure that his / her login id and password is not disclosed or transferred to any other person and that all online services at www.manacsmart are used only for its own Domestic purposes. Billing address will always be the registered membership address in case of online orders.
You should have a valid/active e-mail id for registering onto to online Mana Consumer Stores.
For updating your registration information like address, pin code, mobile no. etc, please contact membership desk of your registered Mana Consumer Stores.
Account and Related Obligations
If you are a first time User, please login using the sign up page.
You are solely responsible for maintaining the confidentiality of Your Account and Password and you alone shall be responsible for all activities that occur under your account and password. The Company shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If You know or suspect that someone else knows Your password you should notify Us by immediately contacting through Our Member Support Centre at firstname.lastname@example.org or 7569090722 The Firm cannot be held responsible under any circumstances whatsoever, for any loss suffered by the Members due to any unauthorized use of the login –id and/or password.
If Mana Consumer Stores Andhrapradesh apprehends that there could be a breach of security or misuse of the Website, We may require you to change your password and/or we may suspend your account without any liability to Mana Consumer Stores Andhrapradesh.
For account setup, you may be required to validate your mobile number via an OTP process. The OTP will be sent to the mobile number registered with the Mana Consumer Stores or Website when you had taken membership.
You consent to receive communications from us electronically or telephonically. We can communicate with You by e-mail, SMS, App notifications, browser notifications, OBD (Out Bound Recorded Voice Calling), chat platforms like Whatsapp, Hike, Jio chat Wechat, Messenger etc; targeted advertisements basis your personal identifiers on Websites, telephone, or by posting notices on the Website for various purposes including marketing, taking feed backs of the services or Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically or telephonically shall be legally binding on you.
Pricing & Availability Information
While Mana Consumer Stores Andhrapradesh strives to provide accurate product and pricing information, pricing changes or typographical errors may occur. Thus, we cannot confirm the price of a product until the same is billed at the point of sale at the Mana Consumer Stores. Prices and availability are subject to change without notice.
Sometimes an online price may not match the price in the Mana Consumer Stores – We will however use our best efforts to maintain price parity online and in Mana Consumer Stores to the extent possible.
In the event that the online prices and prices at the Mana Consumer Stores do not match, We shall have the option of charging You the higher of the 2 prices or to cancel the order, subject to your confirmation that the higher price is acceptable to You. If the higher price is not acceptable to you, then you shall have the right to cancel the order and take refund for that product or the full order depending on whether you have cancelled the product(s) with price discrepancy or the entire order. Mana Consumer Stores Andhrapradesh shall have no obligation or liability to fulfill your order on the price which is mentioned on the Website.
Stock and availability of a product is dynamic. At times when you place a order, we may not be able to fulfill the same due to any of the following reasons:
Stock is no longer available;
Stock is damaged;
Stock is near expiry;
Stock has a different MRP from the one ordered;
Stock has a freebie associated with it which is different from what is displayed on the Website;
Stock has been restricted to be sold by government recall order / notification;
Stocks has been restricted to be sold in certain quantity threshold by a government order / notification;
Stock has been instructed to be sold at a revised fixed price by a government order / notification; and
Any other reason.
Cancellation by the Website/Company
Orders placed using any online mode of payment cannot be cancelled once the payment has been approved. We reserve the right to refuse or cancel any order for any reason such as limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or for other problems identified by Us.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Refund will be processed as per the refund policy. We will contact you if all or any portion of Your order is cancelled or if additional information is required to accept Your order. In case an order is to be cancelled before payment is processed in case of an offline mode of payment (RTGS, Cash Pickup, Indian Overseas Bank, Pay at Store) ), please contact our Member Support Centre @ 7569090722 between 10:00 am and 8:00 pm.
For all stores, minimum order value for ecommerce transactions is Rs. 500/- (except for the stores at Makavarapalem [Narsipatnam] and Ragolu [Srikakulam] and OBC CB Road [SRIKAKULAM] where the minimum order value for ecommerce transaction is Rs. 500/-).
Prices of all products indicated are inclusive of applicable taxes, unless stated otherwise.
When You are availing any of the payment method/s available on the Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to any reason whatsoever, including but not limited to the following:
Lack of authorization for to use the relevant mode of payment, or
Exceeding the preset limit mutually agreed between Your Bank/s, or
Decline of transaction for any other reason/s.
We accept payment in the following ways:
Member needs to be enrolled for Phonepay for business Mana Consumer Stores Wallet
To enroll for Phonepay for business Mana Consumer Stores Wallet, please contact our Member Support Centre @7569090722
Payment can be transferred into our bank account
Bank Name: INDIAN OVERSEAS BANK
A/c No : 260302000000210
A/c Name : MANA CONSUMER STORES
IFSC Code : IOBA0002603
MICR Code : 530020526
Branch Address : Ground Floor 236/5 RAMARAO PETA MAKAVARAPALEM NARSIPATNAM ANDRAPRADESH 531113
Online payment can be made through Debit Cards, Credit Cards or Net banking
It is the responsibility of the Member to ensure that he/she uses only their own card/bank account for online purchases.
We accept only Master/Visa/Maestro cards.
We do not accept American Express or any international cards.
All online transactions are carried out through a secure encrypted connection.
All online payments are free and carry no additional charges for the user.
In case of a payment failure, please try again after ensuring your card number, password, etc. are correct.
In case your account has been debited after a payment failure, debited amount will roll back to your respective account within 7 working days.
Orders will be serviced only after receipt of confirmation of receipt of payment from the payment gateway.
We strive to deliver products purchased from us in good condition and in the fastest possible time. A Member of Mana Consumer Stores can choose either ‘In Store Pickup’ or ‘Door Step delivery’ as the preferred option.
In Store Pickup:
All orders placed for In Store Pickup will be ready for pick up from the Mana Consumer Stores at which your order has been placed after 24 hours of placing of the order except for the orders from ’Special Orders’ section, for which an estimated time is displayed on the respective product page. Once the order is ready for pick up, our Member Support Center will duly intimate you and you can collect the order from the Mana Consumer Stores during store operating hours ( for information on store open hours).
Your order will be held at the Mana Consumer Stores for maximum of 48 hours from the time when Member Support Centre intimates you that the order is ready for pickup. In case you do not pick up the products within 48 hours, We can cancel the order at our sole discretion.
At the time of pick-up, Member needs to produce his/her valid membership card in original. In case the Member is unable to pick up the products personally, a Member nominated representative bearing the relevant authorization letter and copy of membership card of that of the Member only can collect the order on Member’s behalf. Member or its authorized representative shall be responsible for checking the billed items against the order. In case of any discrepancy, Member or its authorized representative should bring it to the attention of the respective store associate before leaving the store premises.
Member or its authorized representative shall sign the duplicate copy of bill after taking delivery of the In Store Pickup order. The signed copy of bill shall be considered as a proof that the Member has collected the order from the Mana Consumer Stores. No complaints with regards to shortage or discrepancy of any product will be accepted, after the Member or its authorized representative has signed the duplicate copy of the bill.
Door Step Delivery:
We strive to deliver your order within 24 hours (for up to 20 km) maximum 48 hours and within 2 - 3 working days (for above 20 km to 50 km) maximum 5 days after realization of payment except for some special orders for which an estimated delivery time is displayed on respective product page.All deliveries will be done till ground floor only and to the point where vehicle is permitted.
Occasionally, delivery may take longer time due to bad weather, transportation delays, political or technical disruptions and any other circumstances beyond our reasonable control. In all such cases, we shall not be liable for the delay. However we assure you that our Member Support Centre will proactively reach out to you and make reasonable endeavor to suitably address the issue related to delay and delivery of your order.
Shipping charges will be calculated based on the weight / cubical volume and shipping address of the order and will be displayed at the time of placing of the order. Shipping charges must be paid in full at the time of placing of order, except for orders placed from Narsipatnam and Srikakulam stores. Shipping is possible on address located in Andhrapradesh and on specified PIN codes only. Please check the same before placing the order.( store wise serviceable PIN codes)
Member needs to check the billed items against the order at the time of taking delivery. In case of any discrepancy/damage, Member is requested to bring it to the attention to our Member Support Center within 24 hours from the time of delivery.
If you cancel your complete order before dispatch, shipping charges shall be refunded to you.
If you wish to return the order delivered to you, it must be in accordance with the return policy. However, in all return cases original shipping charges shall not be refunded to you even if you return only a part of any order delivered to you.
In some cases your order may be delivered to you in parts on different dates and through different modes of deliveries depending upon various factors including our internal processes. We would like to assure you that we will make every attempt to deliver your product(s) as per your order. In case we are unable to deliver any of your order/purchase, we will refund you the payment made towards that item.
*Note - The above door step delivery terms and conditions delivery is done by a third party transporter who is engaged by the member. The member is required to pay delivery charges to third party transporter upon receipt of goods.
Fraudulent /Declined Transactions:
At times the product you have ordered on the Websites may not be available. In such a case, Mana Consumer Stores Andhrapradesh will reach out to you with a suitable substitution. This communication will be done via phone/ email or via a standing instruction received from You. Basis your confirmation, your order will be accordingly modified. The final invoice will reflect the substituted products.. In case you are not happy with the offered substitution, you can opt for a refund which will be processed as per the Refunds policy.
Returns and Refunds:
15 Day Return/Replacement
Any product purchased from www.manacsmart.com can be refunded or exchanged within 15 days from the date of delivery (including the date of delivery) with the following exceptions:
All electronic items including but not limited to camcorders and digital cameras, electronics and appliances, digital music players, portable video players, cell phones, computers/laptops, computer component and accessories;
Underwear and personal apparel;
Any product which is due to expire in the next 15 days; and
Bakery products and processed food products.
For any complaint regarding the product that is covered under manufacturer’s warranty, the Member is requested to take the product to authorized service station for necessary replacement or repairs.
All returns or exchange can be processed in the mana consumer stores where the order has been placed. Member is required to visit the Mana Consumer Stores along with the product and original copy of the invoice on any store open days.
Member is required to visit the Mana Consumer Stores along with the product and original copy of the invoice on any store open days.
We appreciate you for keeping the following in mind:
Product (s) being returned must be in their original, unused condition, and returned within 15 days of receipt in the original packing.
Original barcodes, tags, labels, and brand packaging should not be tampered with.
Sachets/ packets accompanying the product should not be opened/ tampered with.
Any product you have received free as a part of any promotion or marketing activity along with the order which you are returning must also be returned in original and saleable condition. We will not be able to process the return if we have not received the free product given with that order.
All returns/replacement shall be subject to quality check by Us.
If payment has been made through NEFT / RTGS / Cash Pick-Up / Indian Overseas Bank deposit:
All refunds as per the above methods will be paid via RTGS upon submission of clear and legible copies of all of the following documents by You:
Scanned copy of Vendor Registration Form;
Scanned copy of cancelled cheque (clearly mentioning member name and IFSC code; and
Scanned copy of PAN Card.
If the payment has been made through Net-banking, Debit card, Credit Card or Wallet (Pay TM, Mobikwik, Airtel Money etc):
Refund will be initiated within 2 working days, however it may take around 7-10 working days to get credited into Your account from the date of initiation of the refund process. Credit will be made available in the same account through which the payment was made. Working days exclude Saturday, Sunday, National holidays and Bank holidays.
In case you do not get refund even after 10 working days from the date of initiation of the refund process, please contact our Member Support Centre @ 7569090722 between 10:00 am and 8:00 pm on email@example.com or 7569090722.
You Agree and Confirm:
That the address at which delivery of the product ordered by You is to be delivered will be correct and proper in all respects and in the event that a non-delivery/wrong delivery occurs on account of a mistake by You for instance wrong address or any other wrong information provided by You, then in such a case any extra cost incurred by Mana Consumer Stores Andhrapradesh for collection and/or redelivery shall be claimed from You., Any address entered by You (including Add On members) will be deemed to be Your alternative business address. Mana Consumer Stores Andhrapradesh has no means of verifying all your business addresses and it assumes in good faith that you are requesting delivery of products at a business address and the purchase of the products is for the defined business purposes. The option of requesting delivery of products at an alternate business address is available only to non-government Members.
That you will use the Website for lawful purposes only and comply with all applicable laws and regulations while browsing the Website and/or transacting on the Website.
You will provide authentic and true information in all instances where such information is requested from you. Company/Website reserves the right to confirm and validate the information and other details provided by you at any point of time. If your details are found not to be true (wholly or partly), Website has the right to reject the registration and debar you from using the Website and / or other affiliated Websites without prior intimation whatsoever.
That you shall access the Website and transact at your sole risk and shall use your best and prudent judgment before entering into any transaction through the Website.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the product's description.
You may not use the Website, directly or indirectly for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations; or results in any civil and monetary liability for the Company.
Gaining unauthorized access to the Website or other computer systems.
Interfering with any other person's use or enjoyment of the Website.
Interfering or disrupting networks or websites connected to Mana Consumer Stores Andhrapradesh.
Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the Company.
Manually or electronically via using of bots, spiders or other tools obtain information from the Website for purposes other than the purchase of products.
Pictorial Representation and Colors:
All pictures indicated on the Website/(s) are representative. Mana Consumer Stores / Firm does not guarantee that pictures exactly match with the actual products. We make best effort to display pictures and colours of products that appear on the Website as accurately as possible. However, there can be slight variation between the picture and the colour that appear on Website and the actual product/colour. The Company will not be liable for the same and such variation alone should not be the basis of a return or exchange. At times a product picture may also depict a certain promotion. This promotion will be subject to availability of stocks at the Mana Consumer Stores Andhrapradesh.
Modification of Terms & Conditions of Service:
Governing Law and Jurisdiction:
Reviews, Feedback, Submissions:
All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Mana Consumer Stores Andhrapradesh on or by this Website in connection with Your use of this Website (collectively, the "Comments") shall be and remain the property of Mana Consumer Stores Andhrapradesh. Such disclosure, submission or offer of any Comments shall constitute an assignment to Mana Consumer Stores Andhrapradesh of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. The Website will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.
Mana Consumer Stores Andhrapradesh shall be under no obligation
to maintain any Comments in confidence;
to pay you any compensation for any Comments; or
To respond to any Comments.
You agree that any Comments submitted by You to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by You to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of spam.
Mana Consumer Stores Andhrapradesh does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant Mana Consumer Stores Andhrapradesh the right to use the name under which you submit any Comments. You agree not to use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments You make and You agree to indemnify Mana Consumer Stores Andhrapradesh and its affiliates for all claims resulting from any Comments you submit. Mana Consumer Stores Andhrapradesh and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Copyright & Trademark:
Mana Consumer Stores Andhrapradesh and its suppliers and licensors owns and hereby expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer nor shall not be considered as conferring upon anyone any license to any intellectual property rights. The Website names and logos and all related product and service names, design marks and slogans are the exclusive property of Mana Consumer Stores Andhrapradesh. All other marks are the property of their respective companies. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Mana Consumer Stores Andhrapradesh one of its affiliates or by third parties who have licensed their materials to the Website and are protected by Indian and international copyright laws.
Any use of this Website or its contents, for any purpose other than for what it is intended is prohibited without the prior permission of Mana Consumer Stores Andhrapradesh.
References on this Website to any names, marks, products or services of third parties or hypertext links to third party Websites or information are provided solely as a convenience to You and do not in any way constitute or imply Website endorsement, sponsorship or recommendation of the third party, information, product or service.
Mana Consumer Stores Andhrapradesh is not responsible for the content of any third party websites and does not make any representations regarding the content or accuracy of material on such websites. If you decide to link to any such third party Websites, You do so entirely at your own risk.
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Mana Consumer Stores Andhrapradesh its suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited.
You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law. Mana Consumer Stores Andhrapradesh and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
Limitation of Liability and Disclaimers:
Your access to the Website is provided without any warranties or guarantees and is on an "As is" condition.
You must bear the risks associated with the use of the Website.
The Website provides content from other Internet websites or resources and while Mana Consumer Stores Andhrapradesh tries to ensure that material included on the Website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Website/ Mana Consumer Stores Andhrapradesh will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.
This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications and Mana Consumer Stores Andhrapradesh shall not be obliged to assist you in this regard.
Mana Consumer Stores Andhrapradesh, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Consequently, Mana Consumer Stores Andhrapradesh assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website or any technical interruption (including virus, etc.).
You are prohibited from violating or attempting to violate the security of the Website, including, without limitation, (a) accessing data not intended for You or logging onto a server or an account which You are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited e-mail, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
Violations of system or network security may result in civil or criminal liability. Mana Consumer Stores Andhrapradesh will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from Mana Consumer Stores Andhrapradesh on this Website and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
Member Support Centre:
Contact Details: Phone # 7569090722
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This is a pilot version of the website/ Mobile app, launched for select members and for limited time. The purpose is to check members’ experience and basis the feedback; we will further enhance and expand this for all members. In case you find any discrepancy/blips in the working of the website/ Mobile app. on this beta version, please report the same to our Helpline to enable us to address the same.